Great customer service is what drives certain customers to
go back to certain stores.
For example if a human treats a dog well and with respect
and love like one should the dog will be undyingly loyal to the human, where as
if the human were to treat the dog bad and like a horrible thing then the dog
will runaway and be un-loyal and leave the human.
I once had a great customer experience and am loyal to the
end, to the store. The story starts like this; I walked inside a sprint store
to trade in my phone, since I was eligible for an upgrade as I made my way to
the counter a husky gentlemen asked me what I wanted to do today, I in response
said I wanted to trade in my iPhone 5 for the new iPhone 6 and he told me that
I couldn’t since my account was not eligible. I then said well I received a
email from my wireless company that I was and he said that must have been a mix
up since the only ones that were eligible were the customers that have been
with us for 2 years. I in turn said if you look at my account it will show you
I have been with the company for 4 years now and have never missed a payment or
ever complained. To which he said that doesn’t matter since you are not
eligible. I then said can I please talk to your manager he respectfully got the
manager and the manager and me talked about the situation and he said that its
ridiculous that I had to put up with this non sense, he then told the employee
to go to break early and brought me a different employee she and the manager
took care off me by taking my old phone as a trade in for the new one, to which
I said how mush will I be paying, he said do not worry sir you have been a
loyal customer for 4 years your balance is 0.00, I then said wow thank you that
saves me some gas money he then said don’t leave we will be back with your new
phone. Upon his return he came to me with my new phone and said here you go and
then asked me go to that rack and pick out a phone case anyone that you would
like. So I being clumsy I choose the Otter box hard case ($60), he then put a
screen cover and my case on my phone and handed me the item’s to which he also
said do you see that JBL Pill speaker, I said yes, he then said which color
would you like it I said blue and he went to get the speaker, upon his return
he game me a big bag with my JBL pill speaker and also a JBL onxy speaker for
free I asked why he gave me these free items to which he replied because you
have been a loyal customer and we would love to keep you with us and you are
one of the few customers’ that always pays on time so to show our gratitude we
gave you these gifts. That wasn’t the end of on my next bill I saw that it had
went down from $95.85 to $65.20. this was my great customer experience.
No comments:
Post a Comment